Summary of the main points:
Chapter 1 - The Captain Of The ShipMessage number 1: Don’t try to do it all yourself! In fact, don’t do any of the detail unless you really have to. It’s not what you’re there for.
Chapter 2 - Wandering AboutMessage number 2: “Management by wandering about” is essential - keep your finger on the pulse, but don’t start being the doctor.
Chapter 3 - Difficult JackMessage number 3: Catch them doing something right. And this applies to everyone, even the people who you don’t like, or who never especially shine. Make the effort. It will feel good!
Chapter 4 - Dr. EvilMessage number 4: if you treat them like children they behave like children.
Chapter 5 - Knowledge is PowerMessage 5: Tell your team everything you possibly can. They’ll only find out some other way if you don’t, and they’ll get it half wrong.
Chapter 6 - DestructionMessage 6: With criticism it is possible to destroy people and results in seconds. Don’t do it!
Chapter 7 - A real friendMessage number 7: Encourage people to point out your failings in a constructive way. Take it as friendship rather than a personal attack.
Chapter 8 - Teams from HellMessage number 8: You need a mixture to make up a good team, and this will include some people who you don’t immediately like. They are good for you!
Chapter 9 - Dangerous RoyMessage 9: People are capable of really impressive results if you give them the chance to shine.
Chapter 10 - Bob vs. BobMessage number 10: Delegating can’t go wrong if you maintain a suitably tight grip
Chapter 11 - Own GoalsMessage 11: Get them to set their own goals - then they will be really motivated to achieve them.
Chapter 1 - The Captain Of The Ship
Chapter 2 - Wandering About
Chapter 3 – Difficult Jack
Chapter 4 - Dr. Evil
Chapter 5 - Knowledge is Power
Chapter 6 - Destruction
Chapter 7 - A real friend
Chapter 8 - Teams from Hell
Chapter 9 - Dangerous Roy
Chapter 10 - Bob vs. Bob
Chapter 11 - Own Goals